DELIVERY & RETURN

SHIPPING & DELIVERY

Delivery Time= Processing Time + Shipping Time

The processing time will be 1-7 days. General products will be in 3-5 days. Add the processing time to the shipping time for an estimate as to when you will receive your order.

shipping processes

HEALTH SAFETY

As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.

PROCESSING

It normally takes 1-7 business days to process your order. Please note that holidays & weekends are not included.
It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
If items are prepared within 24 hours of your order, then we can ship them in one day.

SHIPPING

Shipment takes approximately 7-20 business days to reach destination countries.
Once your order is shipped out, an email notification with an International e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time

SHIPPING DELAYS

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid addresses, customs clearance procedures, or other causes.
Usually, it takes about 20-40 days in some countries, We do offer compensation if the shipping is beyond the timeframe as stated on the shipping policy
Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.

DELIVERY DELAY

Many countries have reduced flights because of COVID-19, And customs delays, Your packages maybe take longer to deliver(Delayed by 1 to 2 weeks) than normal, but we will do our best to ship your order earlier. We beg for your understanding.

CAUSE OF DELAY

Tracking updates can be delayed when the following force majeure event happens:

Delays/closures due to the impact of the COVID-19
Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
Local reasons such as strikes, statutory holidays, major international conferences, etc.
Shortage of peak season flights & personnel and other local reasons

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

NEED MORE HELP

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us at service@charlotte-dress.com. Our customer service will get back to you as soon as possible.

Customers must know:

Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via the Standard Shipping method.

* Above shipping times are estimates quoted by our courier companies, so Vessful cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Vessful will do its best to limit any inconveniences that may arise.

*We temporarily do not support transactions in North Korea, Syria, and Iran.

We value each and every single customer. Our top priority is making sure the items get delivered to our customers as soon as possible. Normally you will receive your order in 20-30 business days from the date that it is placed.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at service@charlotte-dress.com with your name and order number, and we will look into it for you.

Tracking An Order

Track my order.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

In the event that your order arrives damaged in any way, please email us as soon as possible at service@charlotte-dress.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at service@charlotte-dress.com.

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you did not receive the goods or received damaged goods, we can provide a free replenishment service! In addition, we do not provide any replenishment and replacement services, such as don't like, don't want, bad effect and so on.

The return shipping fee will need to be paid by the customer, and the customer will need to arrange to ship it back to the warehouse.
If the initial order amount becomes less than $69 after eliminating the return items, the cost for the initial shipping fee of $4.99, will be excluded from the total refund amount.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

service@charlotte-dress.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@charlotte-dress.com.