Get in touch
Have questions about your order, or a general enquiry?
Have questions? We've got answers. Explore our FAQs section for helpful information and solutions to common inquiries.
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Once an order was placed more than 24 hours, we are unable to alter or cancel it at this time.
You'll receive a shipping confirmation email with a tracking number when your order ships. Use it to track your delivery status on the carrier's website.
Track my order:https://www.17track.net/en
Please allow 1-5 working days for processing. Shipping takes 7-20 days worldwide depending on location. Rush processing available for an added fee.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Get more details of shipping ,please check our shipping policy
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
More details about shipping time and delivery charges please refer to our shipping policy.
We are an online-only store at the moment. However, we will try to provide our virtual fitting room in the future helps you try before you buy!
We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Amazon Pay,Shopify Paymnet.Transactions are secured via SSL encryption.
You have 30 days to initiate a return or exchange. Items must be unworn with tags attached. Simply contact us to get started!
We're so sorry to hear that! Please contact us within 3 days of delivery with photos so we can promptly resolve the issue.
Our sales service Email: mrscharlotte3@gmail.com
Sorry, we don't have a sales-after service center in the U.S. at the moment, but we have returned office there for the return order collected. We will provide the consignee after the order is returned to processing.
We take allergies very seriously and offer many hypoallergenic fabrics like cotton, modal and tencel. Please contact us if you need guidance.
You can find detailed fabric contents listed on each product page. Let us know if you can't find the info you need.
Subscribe to our emails to receive special offers and promo codes for your next purchase!
Flash sales are also announced via email and social media.
You can find our social media link enterence in the homepage.
So sorry for the inconvenience! Inventory fluctuates frequently. Please sign up for restock alerts on the product page.
We currently do not offer customization. Sizing and fit advice is available over chat to help you find the perfect match!
Yes, please contact us if you have other orders on Chinese Taobao, we will try to help you to ship goods together with added reasonable cost.
We welcome collaborations with any KOLs or KOCs to help more Asian girls who love our style discover us and solve their fashion needs abroad – something we strive to do. Please contact us by email to discuss potential partnerships. We will tailor our cooperation model based on each account's unique characteristics. We look forward to exploring win-win partnerships with you!
Collaboration Email: mrscharlotte3@gmail.com
KOLs and KOCs Partnership Requirements:
Please register to be our Affiliate Program and get more details there. You properly get up to 15% commission for it depends on the item and promotion.
Hi fashion friends! I'm looking for bloggers who love reviewing quality Asian inspired brands like KTCHIC. As a petite Asian girl abroad, I know the struggle of finding well-fitting, thoughtfully designed clothes that suit our heritage. If reviewing undiscovered gems resonates with you, I'd love to collaborate. DM me or email mrscharlotte3@gmail.com to chat more! I have outfit samples, unique content ideas, and affiliate programs to share. Let's help each other create content that inspires and empowers our community!
Have questions about your order, or a general enquiry?