Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQs
Have questions? We've got answers. Explore our FAQs section for helpful information and solutions to common inquiries.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
Once an order was placed more than 24 hours, we are unable to alter or cancel it at this time.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number when your order ships. Use it to track your delivery status on the carrier's website.
Track my order：https://www.17track.net/en
When will my order arrive?
Please allow 1-5 working days for processing. Shipping takes 7-20 days worldwide depending on location. Rush processing available for an added fee.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Get more details of shipping ,please check our shipping policy
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
More details about shipping time and delivery charges please refer to our shipping policy.
Do you have physical stores?
We are an online-only store at the moment. However, we will try to provide our virtual fitting room in the future helps you try before you buy!
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Amazon Pay,Shopify Paymnet.Transactions are secured via SSL encryption.
Can I return or exchange my purchase?
You have 30 days to initiate a return or exchange. Items must be unworn with tags attached. Simply contact us to get started!
My order arrived damaged - what should I do?
We're so sorry to hear that! Please contact us within 3 days of delivery with photos so we can promptly resolve the issue.
Our sales service Email: mrscharlotte3@gmail.com
Do you have U.S. After-Sales service center?
Sorry, we don't have a sales-after service center in the U.S. at the moment, but we have returned office there for the return order collected. We will provide the consignee after the order is returned to processing.
Quality or Other Issues
I have a food allergy - are your fabrics hypoallergenic?
We take allergies very seriously and offer many hypoallergenic fabrics like cotton, modal and tencel. Please contact us if you need guidance.
What fabric is this item made of?
You can find detailed fabric contents listed on each product page. Let us know if you can't find the info you need.
Do you have promo codes I can use?
Subscribe to our emails to receive special offers and promo codes for your next purchase!
Flash sales are also announced via email and social media.
You can find our social media link enterence in the homepage.
My item is out of stock - when will it be back?
So sorry for the inconvenience! Inventory fluctuates frequently. Please sign up for restock alerts on the product page.
Do you offer customization or made-to-measure services?
We currently do not offer customization. Sizing and fit advice is available over chat to help you find the perfect match!
We find some fashion clothes on Chinese Taobao but don't know how to ship with orders from your shop, can I get this service?
Yes, please contact us if you have other orders on Chinese Taobao, we will try to help you to ship goods together with added reasonable cost.
About KOL/KOC Collabration
I am interested in your products very much, tell me how we can collabrate?
We welcome collaborations with any KOLs or KOCs to help more Asian girls who love our style discover us and solve their fashion needs abroad – something we strive to do. Please contact us by email to discuss potential partnerships. We will tailor our cooperation model based on each account's unique characteristics. We look forward to exploring win-win partnerships with you!
Collaboration Email: mrscharlotte3@gmail.com
What kind KOLs KOCs account you prefer?
KOLs and KOCs Partnership Requirements:
- Female bloggers aged 16-35 years old, with a minimum social media following of 5,000 fans.
- Niche accounts focused on beauty, fashion style, or lifestyle content.
- Bloggers who actively share shopping discoveries, brand reviews and outfit posts.
- Please reach out to discuss collaborations by DM our social media accounts or emailing us directly.
How to earn money if I am your affiliater?
Please register to be our Affiliate Program and get more details there. You properly get up to 15% commission for it depends on the item and promotion.
Do you look for bloggers who can help create quality backlinks to your website by reviewing our brand and products.
Hi fashion friends! I'm looking for bloggers who love reviewing quality Asian inspired brands like KTCHIC. As a petite Asian girl abroad, I know the struggle of finding well-fitting, thoughtfully designed clothes that suit our heritage. If reviewing undiscovered gems resonates with you, I'd love to collaborate. DM me or email mrscharlotte3@gmail.com to chat more! I have outfit samples, unique content ideas, and affiliate programs to share. Let's help each other create content that inspires and empowers our community!
