Below FAQ are some common concerns of our customers before placing their orders.

It typically takes 1-3 business days for an order to ship. After that customers can lookup the status of their order(s) via emails that we sent. If you have an Charlotte-dress.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. If you need further assistance, please click here to email us.

Please make sure that you follow below steps:

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via email or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

To save your time and reach our support quickly, please follow below steps:

We are currently not set up for exchanges. However, we’ll be more than happy to issue a full refund for all the items. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment. If you have an order shipping internationally, please reach out to us via emails.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Shipping estimates are provided by USPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.

Please allow 3-7 days for us to process your returned merchandise(s) after it has been received. We’ll refund the price of the merchandise(s) but Not including any taxes you were charged (including all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

Charlotte-dress comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.

Yes! We ship almost everywhere in the world. If your country is not included, then unfortunately, we don’t ship to you.

We offer 20% off for first-time buyers! Code: E7Y0JSEJTT3G

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