Delivery

All orders are processed within 14 to 21 business days due to the delay of the global pandemic (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@charlotte-dress.com

BEST SERVICES EVER

Provide interesting, fashionable and high-quality products in the world. We will do our best to provide customers with excellent customer service support, because we attach great importance to absolutely zero-risk customer satisfaction.

📦 Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.

💰 Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue out a replacement or refund.

✉️ 24/7 Customer Support: We have a team of live reps ready to help any questions you have within a 24-hour time frame, 7 days a week. We would love to hear from you.

🔒 Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

If you bought it and felt that it is not for you, don't worry. and we will make it right by offering you a replacement or refund. 100% Simple & Risk-Free process.

5MX8SKPZYTD: 30% off all products for everyone, Limit of 99 uses, one per customer

Free shipping for orders in the US over $69

Spring Hot Sale! Limited Offer! 10% OFF ON ORDERS OVER $89. Code: W2JQ4982A1PJ

Spring-Season Sale Up to 15% OFF FOR ORDER OVER $119. Code: 5VB19DS97CWE

Sign Up for exclusive updates, new arrivals & insider-only discounts. To get your first order with a 20% off discount on Charlotte-dress!

Return Customers can get your next order with 20% off discount on Charlotte-dress!

Summer Hot Sale! Limited Offer! 25% OFF ON ORDERS OVER $149. Code: 5P33WY51KVE5